Setting Small Business Wages

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As minimum wage increasingly becomes a hot news topic from Washington DC to Seattle, Washington, small business owners are weighing in.  Some say they cannot afford to pay more wages as they are struggling to hire people, recover from the recession, and compete with big companies. However, 61% of small business owners say they are in favor of […]

Good Employee, Bad Employee

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A wise woman once told me that the first month with a new babysitter had better be blissful, because it’s all down hill from there.  Then there’s the “honeymoon” period when a couple first falls in love with each other.  No need to explain how that goes much of the time.  Have you hired a new employee who […]

Legal Advice For Buying or Selling A Business

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Recently, I asked a group of very smart, knowledgeable people, most of whom have participated in some way with mergers and acquisitions, if they had recommendations for a lawyer or law firm to provide legal advice to help a small business client buy or sell a business.  Having passed these recommendations on to the small business […]

Adventures In Customer Service

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Big companies do it.  Small companies do it.  But most companies don’t do it.  I’m talking about making customer service a strategic advantage.  LL Bean did back flips to make sure my order was delivered on time, even when their contractor did not.  Amazon takes returns, within a certain time frame, no questions asked, and […]

A Penny Wise, A Latte Foolish?

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Pinching pennies?  Me too. Ever heard the slam on penny pinchers who spend dollars per cup of coffee each day?  I walked through my neighborhood to pick up my venti latte this morning, then read an article tweeted by Inc. on ‘Money Myths That Make Success Harder.’  One of the five myths is “Take care of the pence and the pounds will take […]

Thinking About Money – Expenditures

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Money doesn’t go far in small business.  Should we spend more on marketing communications?  Buy a new laptop, desktop, tablet, smartphone, or camera?  Upgrade our website, CRM, billing system, cloud storage, phone or Internet services?  Hire a new sales, customer service, or finance person?  Enhance employee benefits? Create new products?  And so on. Each opportunity […]